United Relocation LLC

My mother's items were picked up by these guys (who were a subcontractor of the hired company). It's been in their possession for about 6 weeks and we still don't have any clue where her stuff is. She received a handful of items and they are trashed-- not just scratched, trashed. That's after paying $6,200. Don't use this company or All Pro Moving Co, which seems to be their new name (same phone number). I also wouldn't hire a moving company unless you KNOW who the contracted companies will be.

Move size: 2 Bedroom Home Service cost: $6200

We called many moving companies for quotes and United Relocation gave us by far the best price. US Movers (contracted packers) arrived on the earliest scheduled day and I was happy to hand the whole process to them. I am very grateful to Kevian (the packers driver in Dallas, TX) who said - now you can just take a break and we'll take care of everything. And they did. They packed all loose items, took apart and diligently wrapped all furniture (including the bolts, nuts, and washers), paintings and big frames, numbered each box and each article with a numeric sticker, re-taped all boxes and after they finished they cleaned up! Everything arrived to CA intact!
They even moved my Makita drill set from the box on which I unambiguously wrote "drill" into a wheeled cooler which was much safer. Good thinking!
Moti (the US Movers delivery driver in CA) had to navigate his semi-truck in reverse to get to my house on a pretty challenging dead end street with bunch of construction trucks parked along it. He saved me a lot of money by getting his 18 wheeler right next to my house. Many thanks, Moti!
When I contacted Lisa in Customer Service with questions - the response was always prompt, courteous and helpful.
I highly recommend this company and just want to say THANK YOU for making our big move from TX to CA easy and nice!

Move size: 4+ Bedroom Home Service cost: $3900

These people will tell you anything to get your deposit then make you sign that there is no refund possible, even when they default on the agreement.

After I signed, they failed to meet the contractual pick-up date then rescheduled it over 3 weeks later, told me I did not have to be present for the movers to pick up my things out of storage but that turned out to be completely false. They agreed to compensate me for the extra storage charges because they were late, then refused to pay. They lied repeatedly, and the pick up ended up being over 6 weeks after the original date they agreed to - all their fault.
Worst moving company I have ever worked with and would never refer then to anyone.

Move size: Studio Service cost: $3200

This company has given me the absolute worst experience I've ever had with any company. Today I finally received my shipment after 8 MONTHS,yes that's right 8 months. I contracted for a move across country and was taken by East Coast van lines to Florida where it sat from April until November. Only upon demanding that another company take my belongings and a law suit threat did I finally today receive my shipment.. On two pallets that I had to unload myself off the street where it was left..with 1/3 of my items missing. Not surprising the items missing are some of the more valuable as the belongings did not show up in their original boxes. Got my address wrong after all this time so had to pay $60 change of address fee to deliver. I've been told multiple times by staff the GM Andrew would call me the next day and it never happens. To get in touch I have to call his number directly and catch a the right time. Do not use this company.

Move size: 1 Bedroom Home Service cost: $2500

I hired United Relocation after four quotes and reviewing all. The young lady I initially spoke with made me feel confident and comfortable in making the choice to go with United Relocation. It has been nothing but a sheer nightmare from when they arrived to my location to now and the nightmare is far from over. They showed up an hour and a half late, big deal.. BUT THEN upon arrival, they went through and reviewed their inventory list confirming the items to be picked up. The man who wore a 500move T-shirt (odd since he "worked for United Relocation) stated his boss said it would be an additional $800. I asked for what and how is that possible if no items had even been moved onto the truck. I asked to speak with his boss who stated he worked for United Relocation (which was later confirmed by United Relocation), and that the lowest he could go was $600. I said that wouldn't work and he said okay they will leave, leaving me with no choice but to agree, as I was leaving two days later to drive from Arizona to Wisconsin. He said sign here and we'll begin packing the vehicle. That was 11/26/2018. I have yet to receive my items. Not to mention, numerous calls only to receive one call back with a voicemail. Additionally, I told them about the ridiculous price addition in which they claimed I should have called their customer service number. I responded with, "Do the people who came to my house and I spoke on the phone with, work for you?" She responded, "Yes." So I did speak with your company who up-charged me last minute and.. silence one the other end of the line. Next item, I told them the pick up and drop off would NOT be a location where a semi could access. Not a problem she stated.. I received a call today from a BROKER who stated the job was sold to them by United Relocation hence why they are moving my items around and that he was bringing them in a semi. If he isn't able to get close enough to the front door, I would be charged an unloading fee of $300. He went on to tell me about how X,Y and Z trucks continued to break down and that's why it's taking so long. As a paying customer, that isn't my problem nor do I think you could share that with the client. The more and more I see in the past couple weeks are horrific reviews and damaged item photos and missing items. I am simply sick about how my items are going to look upon delivery. I am not one to seem to have problems with contractors that are hired for needed tasks, but this company is absolutely disgraceful, unprofessional and untruthful. Please I WRITE THIS REVIEW FOR ANYONE ENTERTAINING HIRING THEM, DO NOT. You will be such a mess and sick over the broken and terrible process and experience. To be continued.. I will provide photos of any damaged material. Thankfully I numbered all my boxes.. we'll see if they all make it.

Move size: 1 Bedroom Home Service cost: $2300

I received a 24-hour confirmation, was charged, and then the movers never showed up. We called every number we could find and no one answered (moved on a Sunday). Left voicemails but no one called us back even on Monday. I had to call the office myself on Monday to have our charges reversed. The general manager was supposed to call me to follow up but never heard a word. Completely unacceptable service all around. Turned our moving day into a complete disaster and no one even wants to apologize or make it right!!The stole my deposit and never received a refund.DONT EVERY NEVER TRY WORK WITH THIS COMPANY!!

Move size: 2 Bedroom Home Service cost: $7500

I wouldn't ever recommend this company for anything. I had a storage unit in upstate NY moving to south Fla. The salesman was very polite and nice on the phone when making your quote. I paid the deposit and singed the paperwork. I arrived in NY and I was given a 2 day window for pickup. The first day went by didn't hear anything. So the next day I still didn't hear anything. Called customer service to find out what time they will be arriving. The woman on the other end of the phone said she would get back to me. She contacted me later in the day and told me that it might be later that day around 2 pm or the next day. I told her I had to be out and that I had to be today. She said let me see what I can do. She then calls me at 2 pm telling me it was going to be the next day between 9-11 am. I got really upset and she had that I don't really care attitude. So we had a yelling match which really didn't do anything to help the situation. I told her I want to speak to her boss and she was really rude to me after that. I told her that I don't ever want to speak to her again don't call my phone! so this guy named Andrew I believe his name was first of all tells me I am an angry person. I told him that he messed up all my plans . I had to stay in NY for another day pay for 2 hotel rooms , another day on a rental car . He acted like oh well it isn't a big deal to them.
The next day I was at the storage unit waiting for them to arrive. I got a call from the driver telling me it wasn't going to arrive until after 3 pm that day. I was really mad !! There was nothing I could do just sit and wait. They finally arrive and start removing things from the storage unit and wrapping my antique furniture in their nasty torn moving blankets. They charged me $125.00 to use their crappy blankets. They start loading the stuff stop about half way through and tell me its going to be an extra $500.00 because it is taking up more space in their box truck. I got extremely pissed off! told them to take it all out of their truck put it back into the storage unit! I screamed to no avail. I finally paid the extra money had no choice because I had to be out of the storage unit that day. All this company does is subcontract to the lowest guys out there. and when there's a problem you can't get a hold of anyone , and if you do they are rude to you. I tried calling and texting my salesman several times and he wouldn't return calls or anything. With the total of what I had to pay out additional the hotel rooms and the car it cost me and extra $1000.00. They are the worst!! Giving you fair warning not to use them .

Move size: Studio Service cost: $1800

I hired United Relocation to move half my house across the country and the other half was going into storage. I have to say I am pretty happy with their service so far. The first move was completed and I’ll have to wait a few more months to get the items from storage. The only thing that didn’t go as planned was that they showed up 2 hours late on pick up. They supposedly got held up on another move prior to mine, however they did contact me to keep me updated. The movers worked hard, my furniture was wrapped nicely and everything was in 1 piece when I received the delivery. I was able to reach them when needed and Customer service did well. I’d use them again. Thanks United!

Move size: 3 Bedroom Home Service cost: $3600

I had such a great experience with united that I asked where I could leave a review for their exceptional service in helping me make my cross country move from Colorado to Alabama. I had a nightmare experience on my last move , so much so that I was contemplating moving myself. However, united made the process an easy transitition. Having a direct line to reach my agent was so helpful than having to press through 1-800 prompts. Thanks united! Will recommend to friends and family.

Move size: 1 Bedroom Home Service cost: $1800

I had to book a last minute move from VA to FL due to a family emergency. From the beginning of my experience they were able to help me through the process and put a little ease to my stressful situation. I was able to get in touch with someone through out my entire move whenever I had questions or concerns that came up. From the time that the movers arrived to delivery they had full communication with me through out the process. They did arrive a little late for pick up, but I was able to work around it since the driver made me aware of the delay. I am over all very pleased with this company and would recommend them to anyone that is currently moving.

Move size: 2 Bedroom Home Service cost: $3200